“The perspective and practices that Sadhguru has given, gives you the strength and stability to go through the day without getting overly disturbed by stress. My equanimity and sense of calmness in the face of all that life throws at me has certainly improved a lot.”.
38th Annual Conference HandoutsPDF (23.7 KB) Administration3/19/2018Presented by: A.T. Helix, Operations Coordinator, University of Alabama at Birmingham at the ACCED-I 38th Annual Conference - 2018Being a one-person operation can make it feel as though you are floating around in a university made up of departments and teams waiting for someone to throw you a life vest. However, being a one-person operation has its advantages such as learning quickly to connect with different departments, learning how to create successful teams and how to structure operations to be effective for all types of people. In this session, participants will learn how to “MacGyver” themselves a department to help ensure their summer operation is successful and recognize how powerful one-person operations can be.PDF (390.68 KB) Administration3/19/2018Staff-Centered Customer Service: Serve Your Staff to Care for Your Guests presented at the ACCED-I 38th Annual Conference - 2018Presented by: Leo Young, Conference Coordinator, San Jose State UniversityMany of us in our field have had plenty of experience enhancing our own customer services skills which optimize our direct impact with our clients. Yet, our clients and guests interact more with the teams we lead than with us. As managers and leaders, we must turn our customer service efforts toward empowering and equipping our staff.